Our Warranty

GR Phones operate a no quibble 12 month warranty for the majority of devices that we sell. Some devices will have a 90 day warranty. Your booking confirmation will show the warranty we provide for the device that you have purchased however if in doubt please ask a member of staff.

Our warranty excludes:

  • Malicious, misuse or accidental damage including physical damage or liquid damage

  • Devices which have been opened or worked on without our prior knowledge or consent.

  • Issues relating to manufacturer faults, including software issues, malware issues and viruses.

  • Loss of data (we advise that data is backed-up prior to repair)

  • Liquid damaged devices

  • Motherboard faults or issues. Devices that have deleloped motherboard faults that occur after 30 days of purchase will not be covered under our warranty.
  • Devices where permission to access your device is not granted i.e. any access codes or icloud locks that prohibit us from fully testiing the device.

If the nature of the repair falls outside the terms of your warranty or guarantee, then you may incur a charge for the repair. We will advise you prior to the repair if your warranty claim is accepted or not. Any associated cost will be relayed to you at this time.

Once an issue/fault with any of our purchased devices has been reported to us we must receive your device within 10 working days otherwise your claim may be invalidated. GR Phones will accept no liability for faults that have been reported to us then become worst overtime due to the customers inability to follow the above guidelines.

Exercising your warranty does not renew your warranty period and this will always remain as the original date of your initial or first repair.

It is important that you keep up to date with our warranty terms as these can be changed anytime and without notice.